What comes to mind when I ask you about service at McDonald’s? If I asked you a few years back, you will probably tell me something along the line of grumpy workers. If I asked you last year, you may tell me average service. But if I ask you this question this year, the answer maybe different.
Recently, I went to the McDonald’s at Eaton Centre. I tried to use a coupon code that I got from the McDonald’s website and the code didn’t work. I attempted the code again, just to make sure that I entered the code correctly. At that moment, a staff came to me and told me that the code probably doesn’t work. She said she has seen other customers trying to use a coupon code from online and it didn’t work for them.
Then I thought “Damn it, then I’ll have to pay full price for the combo.” As I was having that thought, the staff said “But I have this coupon that you can use for your combo. It will be $0.2 more expensive than your coupon but you still get a discount.” I never thought that they will be carrying a coupon with them and pull it out just like magic for their customers to use. Then she went ahead and helped me with ordering what I wanted. What surprised me was that she did not only come up to me when I needed help, she even solved the problem for me in just seconds.
Then, I proceeded to the waiting area and waited for my order to be ready. And I found out that all staff were saying “Have a nice day” or “Thank you” to every customer that was picking up their food which is rare at McDonald’s.
Although the wait time was a little long because this store is located inside the Eaton Centre Food Court, I was greatly impressed by the quality of service during this visit. I hope that other McDonald’s in Canada will provide the same quality if not even better service.
Urban Eatery – McDonald’s
260 Yonge Street Unit J-002
TORONTO, ON, M5B 2L9